RETURNS & EXCHANGES

Effective Date: 8 August 2026; Last Updated: 8 August 2026

Policy Highlights

✓ 14-Day Returns online purchases within 14 days of delivery — no reason required.

✓ Easy Exchanges items for another size or another available product, subject to stock availability.

✓ In-Store Returns Online purchases can also be returned or exchanged at our BE CONTRA store in Mafra, Portugal.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help. This policy explains how returns, exchanges and refunds work for purchases made through www.becontra.com and, where applicable, our physical store.

Can I Return My Order?

Yes. If you purchased your item through www.becontra.com, you have the right to withdraw from your purchase, without giving any reason, within 14 days of receiving it, in accordance with applicable European Union consumer protection legislation.

Once you have told us you wish to return an item, you have a further 14 days to send it back to us.

To help us process your return quickly, we ask that items be:

Unworn, unused and unwashed;
Returned with all original tags;
Returned in their original packaging whenever possible;
Accompanied by proof of purchase.

You are entitled to examine the item as you would in a store — for example, trying a garment on. However, if the value of an item is diminished as a result of handling beyond what is necessary to establish its nature, characteristics and functioning (for example, if it has been worn, washed or damaged), we may deduct an amount corresponding to that loss in value from your refund, as permitted by law.

Can I Exchange an Item?

Absolutely. If you need a different size or wish to exchange your item for another available product, we'll be happy to help.

All exchanges are subject to stock availability. If your preferred replacement is unavailable, you may choose a refund or another available product.

Can I Return an Online Purchase to Your Physical Store?

Yes. Online purchases may also be returned or exchanged at our physical retail store:

BE CONTRA E.N. 8 2665-006 Mafra Portugal

Please bring the item together with your proof of purchase.

What About Purchases Made in the Physical Store?

Items purchased in our physical store may be exchanged within 14 days of purchase, provided they meet the conditions described in this policy and are accompanied by proof of purchase.

Unless otherwise required by applicable law, purchases made in-store are not eligible for refunds. This does not affect your statutory rights under the legal guarantee of conformity if an item is defective.

Which Items Cannot Be Returned?

For hygiene, safety and product integrity reasons, we cannot accept returns of:

Underwear and socks, once unsealed or with hygiene seals removed;
Reusable bottles and drinkware, once used;
Personalised or customised products;
Gift cards (when available).

These restrictions do not affect your statutory rights if an item is defective, damaged or supplied incorrectly.

Who Pays for Return Shipping?

If you are returning an item because you changed your mind, the cost of return shipping is your responsibility.

If your item arrived damaged, is defective, is incorrect or was delivered in error, BE CONTRA will cover all reasonable return shipping costs.

How Do I Start a Return?

Step 1 — Contact us at hello@becontra.com, including your order number and full name. You are welcome to tell us the reason for your return — it's optional, but it helps us improve.

Step 2 — Receive instructions. Our Customer Support team will review your request and provide detailed return instructions, including the return address.

Step 3 — Ship your item. Package your item securely and send it following the instructions provided, within 14 days of contacting us. We recommend using a tracked shipping service.

Step 4 — Inspection and refund. Once your return arrives, we will inspect the item and process your refund or exchange promptly.

When Will I Receive My Refund?

Approved refunds are issued using the same payment method used for the original purchase.

Your refund will include the price of the returned items and, if you return the entire order, the standard delivery costs you paid for the original shipment. Any additional costs arising from choosing a delivery method other than our least expensive standard option are not refundable.

Refunds are processed within 14 days after we receive the returned goods or you provide proof that they have been shipped back, whichever occurs first, in accordance with applicable law. Processing times may vary depending on your payment provider.

What If I Receive a Damaged or Incorrect Item?

We're sorry if something went wrong. If your order arrives damaged, defective or incorrect, please contact us as soon as possible at hello@becontra.com.

Whenever possible, please include photographs of the item and packaging so we can resolve the issue quickly. If the issue is confirmed, we will arrange an appropriate solution at no additional cost to you.

Please note that defective items are covered by the legal guarantee of conformity (three years in Portugal), as described in our Terms & Conditions — this protection is independent of the 14-day return period.

Important Information

Returned items remain the customer's responsibility until they are received at our designated return address. For your own protection, we recommend using a tracked and insured shipping service whenever possible.

Fair Use

Our Returns & Exchanges Policy is designed to provide a simple and fair experience for all customers.

We reserve the right to refuse returns that indicate misuse of our returns process, always in accordance with applicable consumer protection laws.

Nothing in this policy limits or excludes your statutory consumer rights under applicable law.

Need Help?

If you have any questions regarding returns, exchanges or refunds, our Customer Support team will be happy to assist you at hello@becontra.com.

Related Policies

For more information, please see our:

Copyright

RETURNS & EXCHANGES

Effective Date: 8 August 2026; Last Updated: 8 August 2026

Policy Highlights

✓ 14-Day Returns online purchases within 14 days of delivery — no reason required.

✓ Easy Exchanges items for another size or another available product, subject to stock availability.

✓ In-Store Returns Online purchases can also be returned or exchanged at our BE CONTRA store in Mafra, Portugal.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help. This policy explains how returns, exchanges and refunds work for purchases made through www.becontra.com and, where applicable, our physical store.

Can I Return My Order?

Yes. If you purchased your item through www.becontra.com, you have the right to withdraw from your purchase, without giving any reason, within 14 days of receiving it, in accordance with applicable European Union consumer protection legislation.

Once you have told us you wish to return an item, you have a further 14 days to send it back to us.

To help us process your return quickly, we ask that items be:

Unworn, unused and unwashed;

Returned with all original tags;

Returned in their original packaging whenever possible;

Accompanied by proof of purchase.

Can I Exchange an Item?

Absolutely. If you need a different size or wish to exchange your item for another available product, we'll be happy to help.

All exchanges are subject to stock availability. If your preferred replacement is unavailable, you may choose a refund or another available product.

Can I Return an Online Purchase to Your Physical Store?

Yes. Online purchases may also be returned or exchanged at our physical retail store:

BE CONTRA E.N. 8 2665-006 Mafra Portugal

Please bring the item together with your proof of purchase.

What About Purchases Made in the Physical Store?

Items purchased in our physical store may be exchanged within 14 days of purchase, provided they meet the conditions described in this policy and are accompanied by proof of purchase.

Unless otherwise required by applicable law, purchases made in-store are not eligible for refunds. This does not affect your statutory rights under the legal guarantee of conformity if an item is defective.

Which Items Cannot Be Returned?

For hygiene, safety and product integrity reasons, we cannot accept returns of:

Underwear and socks, once unsealed or with hygiene seals removed;

Reusable bottles and drinkware, once used;

Personalised or customised products;

Gift cards (when available).

These restrictions do not affect your statutory rights if an item is defective, damaged or supplied incorrectly.

Who Pays for Return Shipping?

If you are returning an item because you changed your mind, the cost of return shipping is your responsibility.

If your item arrived damaged, is defective, is incorrect or was delivered in error, BE CONTRA will cover all reasonable return shipping costs.

How Do I Start a Return?

Step 1 — Contact us at hello@becontra.com, including your order number and full name. You are welcome to tell us the reason for your return — it's optional, but it helps us improve.

Step 2 — Receive instructions. Our Customer Support team will review your request and provide detailed return instructions, including the return address.

Step 3 — Ship your item. Package your item securely and send it following the instructions provided, within 14 days of contacting us. We recommend using a tracked shipping service.

Step 4 — Inspection and refund. Once your return arrives, we will inspect the item and process your refund or exchange promptly.

When Will I Receive My Refund?

Approved refunds are issued using the same payment method used for the original purchase.

Your refund will include the price of the returned items and, if you return the entire order, the standard delivery costs you paid for the original shipment. Any additional costs arising from choosing a delivery method other than our least expensive standard option are not refundable.

Refunds are processed within 14 days after we receive the returned goods or you provide proof that they have been shipped back, whichever occurs first, in accordance with applicable law. Processing times may vary depending on your payment provider.

What If I Receive a Damaged or Incorrect Item?

We're sorry if something went wrong. If your order arrives damaged, defective or incorrect, please contact us as soon as possible at hello@becontra.com.

Whenever possible, please include photographs of the item and packaging so we can resolve the issue quickly. If the issue is confirmed, we will arrange an appropriate solution at no additional cost to you.

Please note that defective items are covered by the legal guarantee of conformity (three years in Portugal), as described in our Terms & Conditions — this protection is independent of the 14-day return period.

Important Information

Returned items remain the customer's responsibility until they are received at our designated return address. For your own protection, we recommend using a tracked and insured shipping service whenever possible.

Fair Use

Our Returns & Exchanges Policy is designed to provide a simple and fair experience for all customers.

We reserve the right to refuse returns that indicate misuse of our returns process, always in accordance with applicable consumer protection laws.

Nothing in this policy limits or excludes your statutory consumer rights under applicable law.

Need Help?

If you have any questions regarding returns, exchanges or refunds, our Customer Support team will be happy to assist you at hello@becontra.com.

Related Policies

For more information, please see our:

Terms & Conditions Returns & Exchanges

Privacy Policy

Legal Notice

Copyright

© 2026 Followorld, LDA. BECONTRA™ is a trademark of Followorld, LDA. All Rights Reserved.

Terms & Conditions
Returns & Exchanges