PRIVACY POLICY

Last updated: August 2026

At BE CONTRA, operated by Followorld, LDA, we are committed to protecting your privacy and handling your personal data responsibly, transparently and in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Portuguese data protection laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, make a purchase, subscribe to our newsletter, contact us or visit our physical store.

By using www.becontra.com, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

Followorld, LDA Trading as BE CONTRA VAT Number: PT518735699

Registered Office Rua Padre Luis Aparicio 3, 2G 1150-248 Lisbon Portugal

Physical Store E.N. 8 2665-006 Mafra Portugal

Email: hello@becontra.com Website: www.becontra.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Account Information Full name, email address, password (encrypted), saved addresses, wishlist and purchase history.

Order Information Billing address, shipping address, phone number, VAT number (when provided), order details and order history.

Payment Information Payments are securely processed by the payment service providers integrated into our website (including Wix Payments and PayPal). Depending on your chosen method, you may pay by Visa, Mastercard, Apple Pay, MB WAY, Multibanco or PayPal. We do not store or have access to your complete payment card details.

Contact Information When you contact us using our contact form or by email, we collect your name, email address and the content of your message.

Newsletter If you subscribe to our newsletter, we collect your email address and, where applicable, your marketing preferences.

Website Usage Information When you browse our website, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, language preferences, website activity, cookie identifiers and analytics information.

In-Store Information When you visit our physical store, we may collect information necessary to process purchases, returns, exchanges, VAT invoices and customer service requests. Our store is also equipped with video surveillance (see Section 11).

3. How We Collect Your Data

We collect personal data when you create an account, place an order, subscribe to our newsletter, contact us, browse our website, accept cookies, visit our physical store or communicate with our customer service team.

4. Purposes and Legal Bases for Processing

Under the GDPR, each processing activity relies on a specific legal basis:

Processing and delivering your orders (online and in-store), managing your customer account, and handling returns and exchanges Legal basis: Performance of a contract (Art. 6(1)(b) GDPR)

Issuing invoices and complying with accounting, tax and other legal obligations Legal basis: Compliance with a legal obligation (Art. 6(1)(c) GDPR)

Responding to enquiries and providing customer support Legal basis: Performance of a contract or, where no contract exists, our legitimate interest in responding to the people who contact us (Art. 6(1)(b) and 6(1)(f) GDPR)

Sending newsletters and marketing communications Legal basis: Your consent (Art. 6(1)(a) GDPR), which you may withdraw at any time

Website analytics, performance measurement and marketing cookies Legal basis: Your consent, given through our cookie banner (Art. 6(1)(a) GDPR)

Ensuring website functionality and security, and preventing fraud and abuse Legal basis: Our legitimate interest in operating a secure website and protecting our business (Art. 6(1)(f) GDPR)

Video surveillance at our physical store Legal basis: Our legitimate interest in protecting people and property (Art. 6(1)(f) GDPR)

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, ensure website functionality and analyse website traffic. These may include essential, functional, analytics and marketing cookies.

We currently use technologies provided by Wix, Google Analytics, Google Merchant Center and Meta Pixel.

Non-essential cookies are only placed with your consent, which you can manage at any time through our Cookie Settings. For detailed information, please consult our Cookie Policy.

6. Marketing Communications

If you subscribe to our newsletter, we may send you information about new collections, product launches, events, promotions, exclusive offers and brand news.

You may unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us directly.

7. Sharing Your Personal Data

We only share your information when necessary to operate our business, with:

Website platform: Wix.com Ltd., which hosts our website and processes data on our behalf

Payment providers: Wix Payments, PayPal and the payment networks required to complete your transaction

Shipping partners: DHL, CTT and GLS, which receive the data necessary to deliver your order

Analytics and marketing partners: Google (Analytics and Merchant Center) and Meta Platforms, subject to your cookie consent

Professional service providers: accountants, legal advisers, IT providers and other service providers acting on our behalf under appropriate confidentiality obligations

Public authorities: where required by law, such as the Portuguese Tax Authority for invoicing purposes

We never sell your personal data.

8. International Data Transfers

Some of our service providers process personal data outside the European Economic Area (EEA). In particular, our website platform, Wix, may process data in Israel — a country covered by a European Commission adequacy decision — and in the United States.

Whenever personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with the GDPR, such as adequacy decisions, the EU-U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.

9. Data Retention

We retain your personal data only for as long as necessary:

Invoicing and tax records: 10 years, as required by Portuguese tax law

Order and contract data: for the duration of the contractual relationship and any applicable warranty, return or claim periods

Customer accounts: until you delete your account or request its deletion

Newsletter data: until you withdraw your consent or unsubscribe

Contact enquiries: for the time necessary to handle your request

CCTV footage: up to 30 days, unless needed for an ongoing investigation

When your data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request the deletion of your personal data
Restrict processing
Object to processing based on legitimate interest
Withdraw your consent at any time (without affecting the lawfulness of prior processing)
Request your data in a portable, machine-readable format
Manage your cookie preferences through our Cookie Settings

To exercise any of these rights, simply contact us at hello@becontra.com. We will respond within the timeframes required by applicable law (in general, within one month).

11. Video Surveillance (Physical Store)

Our physical store in Mafra is equipped with a video surveillance system for the purpose of protecting people and property.

The presence of cameras is indicated by visible signage at the store entrance, as required by Portuguese law. Footage is kept for a maximum of 30 days, unless required for an ongoing investigation or legal proceedings, and is only disclosed to competent authorities where legally required.

12. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

13. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration and destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

14. Children's Privacy

Our website is not specifically directed towards children. We do not knowingly collect personal data from children without the consent required by applicable law.

If you believe that a child has provided personal information through our website, please contact us immediately so that we can remove such information where appropriate.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or services. The latest version will always be available on this page.

16. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

BE CONTRA Operated by Followorld, LDA Email: hello@becontra.com Website: www.becontra.com

17. Supervisory Authority

If you believe your rights under data protection law have been violated, you have the right to lodge a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados (CNPD) Website: www.cnpd.pt

Related Policies

For more information, please see our:

Copyright

PRIVACY POLICY

Last updated: August 2026

At BE CONTRA, operated by Followorld, LDA, we are committed to protecting your privacy and handling your personal data responsibly, transparently and in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Portuguese data protection laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, make a purchase, subscribe to our newsletter, contact us or visit our physical store.

By using www.becontra.com, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

Followorld, LDA Trading as BE CONTRA VAT Number: PT518735699

Registered Office Rua Padre Luis Aparicio 3, 2G 1150-248 Lisbon Portugal

Physical Store E.N. 8 2665-006 Mafra Portugal

Email: hello@becontra.com Website: www.becontra.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Account Information Full name, email address, password (encrypted), saved addresses, wishlist and purchase history.

Order Information Billing address, shipping address, phone number, VAT number (when provided), order details and order history.

Contact Information When you contact us using our contact form or by email, we collect your name, email address and the content of your message.

Newsletter If you subscribe to our newsletter, we collect your email address and, where applicable, your marketing preferences.

Website Usage Information When you browse our website, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, language preferences, website activity, cookie identifiers and analytics information.

In-Store Information When you visit our physical store, we may collect information necessary to process purchases, returns, exchanges, VAT invoices and customer service requests. Our store is also equipped with video surveillance (see Section 11).

3. How We Collect Your Data

We collect personal data when you create an account, place an order, subscribe to our newsletter, contact us, browse our website, accept cookies, visit our physical store or communicate with our customer service team.

4. Purposes and Legal Bases for Processing

Under the GDPR, each processing activity relies on a specific legal basis:

Processing and delivering your orders (online and in-store), managing your customer account, and handling returns and exchanges Legal basis: Performance of a contract (Art. 6(1)(b) GDPR)

Issuing invoices and complying with accounting, tax and other legal obligations Legal basis: Compliance with a legal obligation (Art. 6(1)(c) GDPR)

Responding to enquiries and providing customer support Legal basis: Performance of a contract or, where no contract exists, our legitimate interest in responding to the people who contact us (Art. 6(1)(b) and 6(1)(f) GDPR)

Sending newsletters and marketing communications Legal basis: Your consent (Art. 6(1)(a) GDPR), which you may withdraw at any time

Website analytics, performance measurement and marketing cookies Legal basis: Your consent, given through our cookie banner (Art. 6(1)(a) GDPR)

Ensuring website functionality and security, and preventing fraud and abuse Legal basis: Our legitimate interest in operating a secure website and protecting our business (Art. 6(1)(f) GDPR)

Video surveillance at our physical store Legal basis: Our legitimate interest in protecting people and property (Art. 6(1)(f) GDPR)

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, ensure website functionality and analyse website traffic. These may include essential, functional, analytics and marketing cookies.

We currently use technologies provided by Wix, Google Analytics, Google Merchant Center and Meta Pixel.

Non-essential cookies are only placed with your consent, which you can manage at any time through our Cookie Settings. For detailed information, please consult our Cookie Policy.

6. Marketing Communications

If you subscribe to our newsletter, we may send you information about new collections, product launches, events, promotions, exclusive offers and brand news.

You may unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us directly.

7. Sharing Your Personal Data

We only share your information when necessary to operate our business, with:

Website platform: Wix.com Ltd., which hosts our website and processes data on our behalf

Payment providers: Wix Payments, PayPal and the payment networks required to complete your transaction

Shipping partners: DHL, CTT and GLS, which receive the data necessary to deliver your order

Analytics and marketing partners: Google (Analytics and Merchant Center) and Meta Platforms, subject to your cookie consent

Professional service providers: accountants, legal advisers, IT providers and other service providers acting on our behalf under appropriate confidentiality obligations

Public authorities: where required by law, such as the Portuguese Tax Authority for invoicing purposes

We never sell your personal data.

8. International Data Transfers

Some of our service providers process personal data outside the European Economic Area (EEA). In particular, our website platform, Wix, may process data in Israel — a country covered by a European Commission adequacy decision — and in the United States.

Whenever personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with the GDPR, such as adequacy decisions, the EU-U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.

9. Data Retention

We retain your personal data only for as long as necessary:

Invoicing and tax records: 10 years, as required by Portuguese tax law

Order and contract data: for the duration of the contractual relationship and any applicable warranty, return or claim periods

Customer accounts: until you delete your account or request its deletion

Newsletter data: until you withdraw your consent or unsubscribe

Contact enquiries: for the time necessary to handle your request

CCTV footage: up to 30 days, unless needed for an ongoing investigation

When your data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under the GDPR, you have the right to:

Access your personal data

Correct inaccurate or incomplete information

Request the deletion of your personal data

Restrict processing

Object to processing based on legitimate interest

Withdraw your consent at any time (without affecting the lawfulness of prior processing)

Request your data in a portable, machine-readable format

Manage your cookie preferences through our Cookie Settings

To exercise any of these rights, simply contact us at hello@becontra.com. We will respond within the timeframes required by applicable law (in general, within one month).

11. Video Surveillance (Physical Store)

Our physical store in Mafra is equipped with a video surveillance system for the purpose of protecting people and property.

The presence of cameras is indicated by visible signage at the store entrance, as required by Portuguese law. Footage is kept for a maximum of 30 days, unless required for an ongoing investigation or legal proceedings, and is only disclosed to competent authorities where legally required.

12. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

13. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration and destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

14. Children's Privacy

Our website is not specifically directed towards children. We do not knowingly collect personal data from children without the consent required by applicable law.

If you believe that a child has provided personal information through our website, please contact us immediately so that we can remove such information where appropriate.

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